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Receptionist / Inside Sales



Job Title:
Inside Sales / Receptionist (IS.R) Clearance:
Not Applicable
Department:
Administration Grade/Level Not Applicable
Location:
Massillon, Ohio Travel Required:
Negligible
Relocation Provided:
No Position Type/FLSA:
Full Time-Non Exempt
Hiring Manager:
Director of Administration EEO Job Category:
4 - Sales
Hours/Shift:
Monday thru Friday 8:
00 am - 5:
00 pm - 1st Shift
Saturday - 9:
00 am - 1:
00 PM
Essential Functions
Ensures delivery of excellent customer service through fast and accurate communication and coordination with other departments to resolve inquires.
Assists customer in the area of product/color design.
Functions as General Receptionist and Telephone Operator.
Provides showroom customers with basic product information as required.
Builds and maintains business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Key Areas of Responsibility
1. Conduct all customer communications in a professional and courteous manner.
2. Assists customers in showroom with general product information and color selections with the ability to assist with product design.
3. Maintains showroom in a neat and orderly manner and ensures cleanliness at all times
4. Assembles and maintains inventory of sample sets for all product lines.
5. Maintains sample inventory for all product lines and notifies Customer Service when supplies run low.
6. Assembles care packets and/or care kits for all product lines.
7. Other duties as deemed reasonable and necessary by the Company.
Minimum Qualifications
1. Commitment to quality customer service
2. Pleasant phone voice and demeanor, excellent attitude, desire to assist co-workers and being a team player are essential
3. Good organizational skills, ability to think independently, and follow-up on tasks
4. A creative demeanor with attention to detail
5. A dedication to continuous improvement
6. Ability to multi-task and switch from one assignment to the next without being flustered
Position Qualifications
Education:
High School Diploma or equivalent
Level of
Experience:
One year of related experience
Computer Skills:
Microsoft Office Software to include Word, Excel, and Outlook
Certifications/Licenses:
None
Preferred Qualifications
1. General Knowledge of the Kitchen & Bath Industry
2. Experience and/or Education in Kitchen & Bath Design or General Interior Design

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